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Chat – Communication in Domee.app ​

Domee.app lets you easily communicate with others in your building without sharing your phone number or email. Everything happens securely within the app.

1. Your Privacy Settings ​

You have full control over who can send you private messages:

  1. Go to Settings (the gear icon in the bottom menu).
  2. Tap Edit Profile (next to your name).
  3. You will find the toggle Do not allow other users to contact me via chat.
    • Off: Other residents can send you a private message.
    • On: No neighbors can contact you.
Chat privacy settings in user profile

Important: Even if you block private chat, your HOA board can always write to you. This is necessary for handling operational matters and emergencies.

2. Receiving Messages and Notifications ​

When someone writes to you or the board publishes an important announcement:

  • Alert: If push notifications are enabled, the message appears directly on your phone screen.
  • Dashboard: On the home screen in the Notifications section you will see new messages. Tap a notification to go straight to the chat.
  • HOA module: Latest messages are also in the HOA section under the Overview tab or directly in the Chat tab.
New message notifications on the dashboard

3. Using Chat ​

In the Chat tab you see all your conversations with color-coded labels:

  • All HOA members (gold): A public thread visible to the entire building.
  • Private chat (green): A conversation only between you and another person (or the board).
Chat threads overviewPublic chat thread for the whole buildingPrivate chat with the board or a neighbor

How to Start a New Conversation ​

If you want to contact someone (and they allow it):

  1. In the Chat tab, tap + New Thread.
  2. Select a recipient from the list of residents.
  3. Enter a name and message content, then confirm with Save.
Selecting a recipient for a new private thread

4. Archived Chats ​

If a conversation is no longer active, it does not disappear. You will find it in the Archived Chats section below. This keeps your active communication clean and organized.

Tip: If you are dealing with a technical problem (e.g. a dripping riser), we recommend using the Report Defect feature from the dashboard instead of general chat — communication will be clearer and directly tied to the specific repair.