Issue Management

Effective defect resolution is one of the board's most important responsibilities. Domee.app keeps everything under control — from a burnt-out bulb to a lift breakdown — without constant phone calls.

1. Receiving Defect Reports

As soon as an owner reports a defect, the system notifies you immediately:

• Notification: A push alert arrives on your phone. A summary of all new events is available on the home Dashboard.
• HOA module: In the Overview tab you will see the "Reported Issues" section with the most recent ones.
• Issue list: The full list of all reported problems is in the HOA module under the Issues tab.

2. Managing Issue Status

You can (and should) update the status of each defect so residents know work is underway:

1. Open the Detail of the issue.
2. Tap the edit icon (pencil) next to the Issue Status field.
3. Select the appropriate status: New → In Progress → Resolved → Closed.

Tip: Once you change the status to Resolved or Closed, the issue automatically moves to Archived Issues, keeping your active view clear.

3. Communication on an Issue

Sometimes you need to broadcast an update to all residents (e.g. about a non-functioning lift). Use the Issue Chat feature:

1. In the issue detail, tick the Chat checkbox.
2. This creates a communication thread directly linked to the problem.
3. Write updates for all owners here (e.g. "Lift repair confirmed for tomorrow 10:00, estimated 3 hours").
4. Others will also see these messages in their Chat tab.

4. Documentation and History

Every issue carries a history useful for invoicing or future reference:

• Gallery: View photos from the person who reported the defect. You can add your own photos taken after the repair.
• Documents: Attach a handover report from the contractor or a scanned invoice.

Why does this matter? All residents can see in the app that the board is on top of it and the repair is underway — dramatically reducing questions like "When is this going to be fixed?".